The way we work
We operate a fully online, automated service which helps keep our costs down, so we can pass savings onto you in the form of cheaper prices. State-of-the-art systems are in place to help you every step of the way - from our product search facility, right through to placing and tracking your order all the way to your doorstep.
As the online environment is, we’ll probably never get to meet you as the consumer, face to face. We understand that when shopping online, one needs to be confident and comfortable when making a purchase. At cheaptrade.co.za we are in this business to stay and are part of the Barnes International group of companies. You can rest assured that all transactions are conducted in a secure environment online and you are dealing with a reputable company.

Our all inclusive Customer Service section offers all the support you need - around the clock. There's a wide variety of help links covering many different subject areas including; term as and conditions, buying and payment, products, order tracking and returns and warranties. And if you cant find the answer to your question here, then you can contact our customer services team by email, the addresses you will find, in the contact us section.

We’re committed to bringing you the widest choice of quality products at rock bottom prices. Every day, we source new products and suppliers from around world to ensure they’re the most competitive in South Africa and Internationally… so you don’t have to.

At cheaptrade.co.za, we believe honesty is the best policy and we think its important to manage our customers expectations.

Note that because our service is fully automated, we handle customer service queries primarily via email.

cheaptrade.co.za is much like a self service supermarket - we provide all the information and you decide whether the purchase is right for you.
Please make sure any enquiries regarding the above are resolved prior to ordering.

Security
Security is taken seriously at cheaptrade.co.za. We actively promote our involvement in research to make your internet shopping experience safe and have been at the forefront of developing safer online payment schemes. We have partnered with Paygate.co.za, the leading payment gateway company, in South Africa.